Average Shipping Times

  • America: 3 to 5 days
  • Europe: 3 to 5 days
  • Asia: 7 to 10 days

Refund & Returns

In order to be eligible for a refund, you have to return the product within 14 calendar days of receiving your order. The product must be in the same new condition that you receive it and undamaged in any way.


  • Discounted items cannot be returned.
  • Shipping cost cannot be refunded.
  • Return shipping cost have to be covered by customer.

After we receive your item, our team of professionals will inspect it and process your refund.

The money will be refunded to the original payment method you’ve used during the purchase.

For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If the product is damaged in any way, or you have initiated the return after 14 calendar days have passed, you will not be eligible for a refund.

If you have more questions feel free to contact our customer support team at support@buysecretceres.com.